Privacy policy

This page explains what cookies are, how we use them on our website and your options for controlling them, it also contains our SMS privacy policy.

1. Consent for SMS Communications: We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Spam Act 2003. We will obtain your express consent before sending you any marketing or promotional SMS messages. You can opt-in to receive SMS communications from us through various methods, such as ticking a box on our website, providing your mobile number as part of our loyalty program, instore or online, providing verbal consent, or texting a keyword to our SMS number.

2. Content of SMS Messages: Our SMS messages will contain clear information about our identity and the purpose of the message. We ensure that all SMS communications are relevant and not misleading or deceptive.

3. Opt-out Mechanism: Every SMS message sent by us will include an easy opt-out mechanism, allowing you to withdraw your consent at any time. This can be done by replying with a specific keyword (e.g., STOP) or through other means as specified in the SMS.

4. Data Security and Privacy: We are committed to protecting your personal information and will use appropriate security measures to ensure the confidentiality and integrity of the data collected via SMS. Your mobile number and related personal details will not be shared with third parties without your consent, except where required by law.

5. Frequency of SMS Communications: We will maintain a reasonable frequency of SMS communications and avoid sending excessive messages to respect your preferences and avoid intrusion.

6. Complaints and Queries: If you have any concerns or questions regarding our SMS communications, you can contact us directly at hello@petquarters.com.au. We are committed to addressing your concerns promptly and in accordance with Australian privacy laws.

7. Changes to SMS Privacy Policy: We reserve the right to modify this SMS Privacy Policy at any time. Any changes will be reflected on our website with an updated version date.

Contact Us: For more information on our SMS Privacy Policy or if you wish to unsubscribe from our SMS services, please contact us at hello@petquarters.com.au

  1. What are cookies?

    1. Cookies are pieces of information which include a unique reference code that a website transfers to your device to store and sometimes track information about you. A number of cookies we use last only for the duration of your web session (“session cookies”) and expire when you close your browser. Other cookies are used, for example, to remember you when you return to the site and will last for longer (“persistent cookies”). Cookies cannot be used to run programs or deliver viruses to your computer. They are uniquely assigned to your device and are sent back to the originating website on each subsequent visit (if they last longer than a web session) or to another website that recognizes that cookie.
    2. Some of the cookies used by our website are set by us, and some are set by third parties who are delivering services (such as interest-based advertising and web analytics) on our behalf.
  2. What do we use cookies for?
    1. Some cookies are essential to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, our services cannot be provided. Because such cookies are essential for using a site, these cookies cannot be turned off without severely affecting your use of the website.
    2. Other cookies perform various functions, as the table below explains, together with your options for controlling them.
    3. Some cookies may also be controlled by using your web browser settings. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.
  3. Our cookies and your options:
    Type of cookie  What it does Your options
    Performance These cookies allow us to manage the technical performance of the website such as load balancing to ensure that the site is available to all users. You may set your browser to reject these cookies, but this is likely to affect your use of the website.
    Functionality These cookies remember choices you make to improve your experience. For example, they allow the website to remember selections such as language, region or changes to text size and to remember you on return visits. They may also be used, for example, to remember the point you have reached in a survey so that you can return to it later. By choosing an option such as remember me, text size or participating in a survey or similar services that necessitate the use of a cookie, you will be indicating your consent to that cookie.

    You may set your browser to reject these cookies, but this is likely to affect your use of the site.
    Activity logging - website If you are a registered user, when you log on, this places a cookie on your machine.

    Once you are logged on, we monitor your activity on our website, for example, which frames you browse. This is for customer service purposes to provide users with a tailored service and to develop products and services reflecting our users’ needs.    		 If you would prefer us not to use your activity log for customer service purposes, you can request that we anonymize it for these uses. This will affect our ability to understand your requirements and personalize your browsing experience in the future.

    Please note: If you are just browsing our website without going through a log-in procedure, you will remain anonymous and we will not log your activity.

    To request anonymization please email us.

    Please include the following details:
    • Your user name that you use to access our website(s) – this will be an email address;
    • Your name; and
    • The website you use.
  4. Third-party cookies:
    Third-party What it does  Where to go for further information on these cookies including turning them off
    DoubleClick DoubleClick is a service provided by Google. Its cookies are used to serve to advertise relevant to users’ interests and measure the effectiveness of online marketing campaigns for our website. http://www.google.com/policies/privacy/ads/
    Google Analytics Google Analytics is a web analytics tool that helps us to understand how our users engage with our website and so allows us to better tailor our website to our users’ needs.

    The tool uses a cookie in order to evaluate the use of content and compile reports for us on activity on our website and apps.    		 https://tools.google.com/dlpage/gaoptout
    Google Ads We use all features of Google Analytics for Display Advertisers. That includes obtaining specific visitor cookie data, such as the source, medium and keyword used to visit our website. Google Analytics does not store any visitor specific data and we will not use visitor specific data in any way related to Google Analytics, Google Ads, and Remarketing. We use remarketing with Google Ads and analytics to display content specific advertisements to visitors that have previously visited our site when those visitors go to other websites that have the Google Display Network implemented.
    Facebook Conversion Pixels We use the “Custom Audience pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on our website. With its help, we can keep track of what users do after they see or click on a Facebook advertisement. This enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Data collected in this way is anonymous to us, which means we cannot see the personal data of individual users. However, this data is saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy. You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes. Data Policy: https://www.facebook.com/about/privacy/
    To withdraw your consent https://www.facebook.com/settings/?tab=ads#_=_
    Google Tag Manager Google Tag Manager (GTM”) is a tag management system to manage JavaScript and HTML tags used for tracking and analytics on websites. Tags are small code elements that, among other things, are used to measure traffic and visitor behaviour: to understand the effect of online advertising and social channels; to set up remarketing and orientation towards target groups; and to test and optimize websites. GTM makes it easier for us to integrate and manage our tags. https://policies.google.com/privacy?hl=en
    Bold Bold develops a suite of apps that extend and enhance the online shopping experience. https://boldcommerce.com/legal#our-privacy-policy
    Gorgias Gorgias is a customer service and helpdesk app. https://www.gorgias.com/privacy
    Klaviyo Klaviyo is an email and SMS marketing platform. https://www.klaviyo.com/legal
  5. Contact Us

If you would like further information or guidance on cookies, please contact us.